Conflict Management Skills Micro Credential

Join us for an engaging online event where you'll learn essential conflict management skills to navigate challenging situations effectively and help your team members do the same. This is a Scrum Alliance microcredential course and this particular workshop is offered by the course creator herself!

Description

Conflict management supports the very foundation of high-performing teams—a foundation of effective communication, mutual respect, and trust. Learn the dynamics of conflict and how to work toward resolution. You'll lead teams to deliver more value when you learn this essential skill set.

Key benefits of this course:

  • Learn through practical exercises
  • Highly interactive
  • Real-world scenarios and simulations
  • Designed by an experienced Certified Scrum Trainer®
  • Guide teams through conflict
  • Navigate personal conflicts effectively
  • Identify conflict triggers
  • Hone de-escalation skills
  • Understand the importance of psychological safety

B. Who Should Attend

Anyone who works in teams or leads others and wants to improve their ability to address and resolve conflicts constructively.

A. Prerequisites

No prior experience is necessary—this course is designed for anyone ready to enhance their conflict resolution skills, whether they’re new to the topic or seeking to refine existing abilities.

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